REFUND POLICY

 

Refund Policy – Spice Basket

At Spice Basket, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we provide a clear and fair refund policy to ensure a smooth experience.

1. Eligibility for Refunds

  • Refunds are applicable only for products purchased directly from Spice Basket.
  • To be eligible for a refund:
    • The product must be unopened, unused, and in its original packaging.
    • Refund requests must be made within 7 days of delivery.
  • Customized, perishable, or blended products are not eligible for refunds.

2. Refund Process

  1. Contact Us: Send an email to support@spicebasket.com or call +91 98765 43210 with your order details and reason for the refund.
  2. Verification: Our team will review your request and may ask for photos of the product if necessary.
  3. Return: Eligible products must be returned to our address at:
    123 Flavor Street, Pimple Gurav, Pune – 411061, Maharashtra, India
  4. Refund Approval: Once the returned product is received and inspected, we will approve the refund.

3. Refund Method

  • Refunds will be processed via the original payment method used during purchase.
  • Processing may take 5–10 business days depending on your bank or payment provider.

4. Non-Refundable Items

The following items are not eligible for refunds:

  • Opened or partially used products
  • Customized spice blends or special orders
  • Perishable items (e.g., fresh herbs, fresh blends)
  • Products returned after the 7-day eligibility window

5. Damaged or Incorrect Products

  • If you receive a damaged or incorrect product, contact us immediately.
  • We will arrange a replacement or full refund at no additional cost.

6. Shipping Costs

  • Shipping charges are non-refundable, except in cases where the refund is due to a damaged or incorrect product.
  • Customers are responsible for return shipping costs unless otherwise specified.

7. Contact Us

If you have questions about our Refund Policy, feel free to contact us:
Email: support@spicebasket.com
Phone: +91 98765 43210

✅ Summary: This policy ensures transparency, protects customer rights, and clearly explains the steps for refunds, replacements, and exceptions.

 

 

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