FAQS

 

Frequently Asked Questions (FAQs) – Spice Basket

Welcome to the Spice Basket FAQ page! Here, we’ve answered the most common questions to help you get the best experience with our products and services.

1. Products

Q1: Are your spices natural and safe to use?
A: Yes! All our spices are 100% natural, fresh, and free from artificial additives. We source directly from trusted farmers to ensure quality and authenticity.

Q2: Do you offer custom spice blends?
A: Absolutely! We create custom blends tailored to your taste for home cooks, chefs, and businesses. Contact us for more details.

Q3: Can I use your spices if I have allergies?
A: Please read the product label carefully. Some spices may cause allergic reactions. If unsure, consult a doctor before use.

2. Orders & Payments

Q4: How do I place an order?
A: You can place an order through our website, online store, or in-store. Select your products, add to cart, and complete the payment to confirm your order.

Q5: What payment methods do you accept?
A: We accept credit/debit cards, UPI, net banking, and cash on delivery (where available).

Q6: Can I cancel or modify my order?
A: Orders can be modified or canceled within 24 hours of placing them. Please contact our support team immediately.

3. Shipping & Delivery

Q7: What are your shipping charges?
A: Shipping charges depend on order size and location. Free shipping may be available for orders above a certain value.

Q8: How long will my order take to arrive?
A:

  • Standard Delivery: 2–5 business days
  • Express Delivery: 1–3 business days
    Delivery timelines are estimates and may vary due to external factors.

Q9: How can I track my order?
A: You will receive a tracking link via email once your order is shipped. You can use this link to monitor your order status.

4. Returns & Refunds

Q10: Can I return a product?
A: Returns are accepted within 7 days of delivery for unopened, unused, and original condition products. Customized or perishable items are not eligible.

Q11: How long does it take to process a refund?
A: Refunds are processed within 5–10 business days after receiving the returned product. The amount is refunded via the original payment method.

Q12: What if I receive a damaged or wrong product?
A: Contact us immediately. We will replace the product or refund your money at no extra cost.

5. Account & Privacy

Q13: Do I need an account to shop?
A: No, you can shop as a guest, but creating an account allows you to track orders, save favorites, and receive special offers.

Q14: Is my personal information safe?
A: Yes. We respect your privacy and ensure your information is handled securely according to our Privacy Policy.

6. Contact Support

Q15: How can I contact Spice Basket for help?
A: You can reach us via:

✅ Summary: This FAQ page addresses common concerns about products, orders, shipping, payments, refunds, and accounts, helping customers find answers quickly and build trust.

 

 

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